Canadian Health Information Management Association Practice Exam

How do leaders help organizations through change compared to what managers do?

1. They ensure the right resources are available.

2. They resolve problems quickly.

3. They stimulate thinking to help accept change.

4. They plan a clear schedule for others.

The correct answer is: They stimulate thinking to help accept change.

Leaders play a crucial role in guiding organizations through change by focusing on inspiring and motivating individuals to embrace new directions and transformations. Unlike managers, who often concentrate on the operational aspects of implementing change—such as resource allocation, problem-solving, and scheduling—leaders emphasize fostering an environment where people feel encouraged to think critically about the change process. By stimulating thinking, leaders help individuals understand the rationale behind changes, thereby increasing acceptance and reducing resistance. They create a shared vision, encourage open dialogue, and involve team members in discussions, allowing them to express concerns and ideas. This approach not only promotes buy-in but also empowers individuals to be proactive participants in the change process, making it more likely for the organization to achieve its change objectives. While ensuring resources, resolving problems, and planning schedules are important managerial tasks, they do not address the emotional and psychological aspects of navigating change, which is fundamental to effective leadership. Leaders, therefore, are pivotal in guiding organizations through the human side of change, ultimately playing a more transformative role than traditional management.