Canadian Health Information Management Association Exam 2025 – 400 Free Practice Questions to Pass the Exam

Refreezing involves making changes permanent within an organization or system after undergoing a transition or change process. This phase is crucial as it solidifies the new behaviors, processes, and practices that were introduced during earlier stages of change. In the context of change management, refreezing ensures that the organization does not revert back to old habits and allows for stability in the new environment. By institutionalizing these changes, organizations can maintain the improvements they've made and help employees fully embrace the new way of operating. This phase can include formalizing documentation, training programs, and reinforcing the change through leadership and ongoing support.

The other options highlight different aspects of the change process but do not capture the essence of what refreezing entails. Movement to the new state refers to the transition phase, and reverting to the old state describes a regression rather than the establishment of new norms. Training employees could be part of the refreezing phase but does not fully define it.