Canadian Health Information Management Association Practice Exam

What behaviour is characteristic of the norming phase in team development?

1. Good discussions are held

2. People feel stuck

3. Roles are not accepted and responsibilities are ignored

4. People listen to each other

The correct answer is: People listen to each other

During the norming phase of team development, a significant characteristic is that team members begin to listen to each other, fostering a collaborative and supportive environment. This phase is marked by the establishment of norms and relationships where members gain trust in one another, contributing to more effective communication. In this phase, members understand and appreciate each other's strengths and weaknesses, leading to a greater willingness to engage in constructive dialogue. Good listening skills help to clarify expectations, resolve conflicts, and promote a collective identity, enabling the team to function more cohesively. As team members feel heard, they are more likely to share ideas openly and contribute to the team's goals, further strengthening the group's dynamic and performance. Thus, the behaviour of listening is foundational in aiding the development of mutual respect and understanding among team members.