Canadian Health Information Management Association Practice Exam

A manager using a force-coercion strategy will rely on the power of what to achieve change?

1. Authority

2. Expertise

3. Information

4. Reference

The correct answer is: Authority

In a force-coercion strategy, change is achieved primarily through the use of authority. This approach is characterized by the manager leveraging their positional power to impose decisions and control behaviors within the organization. By utilizing their authority, the manager can enforce compliance and drive change, even when there is resistance from others. This strategy often aims for quick results but may not foster long-term commitment or engagement from team members. In contrast, expertise typically refers to a more collaborative approach where knowledge and skills are shared to influence change positively. Information involves data-driven decision-making but does not inherently carry the same weight of command as authority. Reference power, often derived from personal relationships and respect, can facilitate influence but is less about direct enforcement compared to authority. Thus, authority is the most fitting element used in a force-coercion strategy to achieve desired change.